根据《中华人民共和国电信条例》的有关规定 ,2 0 0 2年第 1号通告将 2 0 0 1年第四季度信息产业部有关部门处理用户申诉的情况公布如下 :一、基本情况2 0 0 1第四季度信息产业部有关部门共受理用户申诉 1 3 1 0件 ,其中 :采用电话方式申诉的有1 0 58件、采用信函方式申诉的有 According to the “Regulations of the People’s Republic of China Telecommunications,” the relevant provisions of 2001 No. 1 notice will be the fourth quarter of 2001 the Ministry of Information Industry to handle the user complaints is as follows: First, the basic situation 2 0 0 1 In the fourth quarter, relevant departments of the Ministry of Information Industry handled 1,310 user complaints, of which 1,058 were filed by telephone and 0 were filed by letter