随着人类社会的进步、文化生活水平的提高,不仅健康人群的价值观念、健康意识、维权和自我保护意识日益增强,病人包括家属的自我保护意识也不断增强,对医院的期望值也越来越高。患者在花钱看病的同时,也在评估其所得到的医疗服务是否“规范”,加之新闻媒体对医疗行业不公正的报 With the advancement of human society and the improvement of cultural life, not only health people’s values, health awareness, rights protection and self-protection awareness are increasingly strengthened, but also the self-protection awareness of patients, including their families, is constantly growing. The expectations for hospitals are also increasing. high. While spending money on medical treatment, patients are also assessing whether the medical services they receive are “standardized,” and the media’s unfair reporting on the medical industry.