一、案情2011年7月19日,我们山东省工商局接消费者举报,临沂某快递有限公司河东双桥服务部在受理快递业务中存在霸王条款的做法,同时其使用的快递服务合同也存在减轻经营者责任的格式条款。经我局调查,当事人在其从事物流经营过程中利用其提供的托运单与托运方签订托运合同,托运合同中的第三条标注:“因自然性质、合理损耗以及托运人(寄件人)的过错,造成所交寄快件物品损毁灭失的,快递服务单位不承担赔偿责 First, the case July 19, 2011, our Bureau of Industry and Commerce in Shandong Province to consumers, Linyi Express Co., Ltd. Hedong Shuangqiao Services Department in the courier business to accept the provisions of overlord terms, and its use of courier service contracts also exist To reduce the operator’s responsibility for the format of the terms. After investigation by our bureau, the parties use the consignment note provided by the parties to sign the consignment contract with the consignor during the course of their logistics operation. The third clause in the consignment contract states: ”Due to the nature, reasonable loss and the shipper ) Of the fault, resulting in the delivery of express mail items destroyed, courier service units do not bear the liability