论文部分内容阅读
分析了电信运营商服务工作中深层次的矛盾,阐述了电信运营商应建立以客户为导向的服务体系的观点,并对如何构建和用好以客户为导向的服务体系提出了建议。
Analyzes the deep contradictions in the service work of telecom operators, elaborates the viewpoint that telecom operators should establish a customer-oriented service system, and puts forward suggestions on how to construct and make good use of the customer-oriented service system.