情感管理是管理心理学的一个重要内容,它倡导的是以情感人,通情达理,用情感的感召力去创造一个良好的人际环境,最大限度地调动职工的积极性。在情感管理中,应注重以下三个问题: 一、要发挥好情感的感化作用。怎样才能发挥好情感的感化作用呢?笔者认为,最主要的是要立好心,说好话,办好事。立好心,就是要树立“帮人”而不是“整人”的思想。无论职工有什么样的思想问 Emotional management is an important part of management psychology. It advocates the creation of a good interpersonal environment based on emotional person, sensible and emotional appeal to maximize the enthusiasm of staff and workers. In the emotional management, should pay attention to the following three questions: First, we must play a good emotional effect. How to play the role of a good emotional reaction? The author believes that the most important thing is to establish a good heart, to say good things and do good deeds. To establish a good heart is to establish “help people” rather than “whole people” thinking. No matter what kind of staff thinking of the question