近来日益强调对保健服务系统的评价,以判定其服务质量。本文将报告一项对一个医科大学医院的医疗服务进行评价的方案,利用这些资料作为管理手段,此方案的第一期述及制定一种评定病人对医疗服务质量体会的条文,而且使条文标准化,并利用它使医院结构向积极方面转变。方案: 医科大学医院是一所拥有535张病床的 Recently, the evaluation of the health service system has been increasingly emphasized to determine the quality of its services. This article will report a plan for evaluating the medical services of a medical university hospital. Using this data as a management tool, the first phase of the plan addresses the formulation of a provision for assessing the quality of patient care and standardizes the text. And use it to make the hospital structure change to a positive one. Program: Medical University Hospital is a hospital with 535 beds