报载，南京金鹰国际购物中心开展“商业亲情”服务，如改变电梯朝向，让顾客不要绕圈便能上到更高一层；对楼内的对外洗手间进行五星级酒店标准装修等。笔者为这商业亲情服务叫好的同时，不由得想到我们邮政部门的亲情服务做的如何呢？我们年年在喊提高服务质量，却往往停留在 Newspapers and magazines, Nanjing Golden Eagle International Shopping Center to carry out “business family love” services, such as changing the direction of the elevator, so that customers do not have to go around a higher level; the five-star hotels on the bathroom inside the standard decoration. The author is applauding this commercial family service at the same time, could not help but think of our postal department family service to do? Every year we shout to improve service quality, but often stay in