当今商业世界中的内容通常是以多种形式存在的,其中包括:使用纸张的信件和申请表格、电子邮件和传真;计算机产生的结算单、货物清单和报表;电子数据表格、演示文稿和字处理文档;另外,还有各种多媒体记录,如客户服务电话的数字音频记录或单位培训视频资料。单位能否在Internet经济中获得成功取决于它控制和利用各种信息的能力。 Content in today’s business world is often in many forms, including letters and application forms that use paper, e-mail and faxes, computer generated statements of accounts, bills of lading, and spreadsheets; spreadsheets, presentations, and words Processing of documents; In addition, there are a variety of multimedia records, such as customer service phone digital audio recording or training video unit. Whether a unit can succeed in the Internet economy depends on its ability to control and leverage information.