论文部分内容阅读
“神龙比奇瑞资格老,为什么产量只有奇瑞的25%不到?主要是外观满意度的问题。”武汉大学质量发展战略研究院院长程虹教授综观时局、论剑襄樊,从顾客满意度层面解读了汽车业的质量问题和当前汽车相关产业的情况。他认为:顾客对质量不满意的地方就是企业需要改进的地方,找准这个基点便可事半功倍,成功节约质量成本。
“Shenlong than Chery qualifications old, why the output is less than 25% of Chery? Mainly appearance of satisfaction issues. ” Professor Cheng Hong, Dean of Quality Development Strategy Institute of Wuhan University Overview of the current situation, on the sword Xiangfan, from the customer Satisfaction level interpretation of the quality of the automotive industry and the current automotive-related industries. He believes that: customers are not satisfied with the quality of the place where companies need to be improved, identify this basis can be a multiplier, the successful cost savings.