“我们医院为患者提供的椅子是最多的,环境也最整洁,供应开水,提供轮椅,妇科检查有单间,手术室有背景音乐,儿科的墙面都是卡通画……”提起医院的人性化服务,每一位航空总院的员工都会为自己医院的就医舒适度而自豪。这份自豪与一件管理工具密不可分。航空总医院推行以整理、整顿、清洁、规范、素养、安全为主要内容的“6S管理”。目的是创造整洁、安全的环 “Our hospital provides patients with the most chairs, the environment is the most clean, the supply of water, wheelchairs, gynecological examination of a single room, the operating room has background music, pediatric walls are cartoon ... ” Hospital Human services, every employee of the Aviation General Hospital will be proud of the hospital’s medical comfort. This pride is inseparable from a management tool. Aviation General Hospital to organize, rectify, clean, standardized, literacy, safety as the main content “6S management ”. The goal is to create a clean and safe ring