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目的探讨医院医疗纠纷处理路径的实践方法。方法收集2013-2016年某医院医疗纠纷的数据资料,对其进行统计分析,对比医院在规范医疗纠纷处理路径前后纠纷化解率、纠纷解决时长的差异。结果医院在规范医疗纠纷处理路径后极大程度上提高了纠纷化解率,减少了纠纷化解时长,前后差异具备统计学意义(P<0.05)。结论规范医疗纠纷处理路径以及坚持以患者为中心完善医疗纠纷处理支持体系能够切实提高医疗纠纷的处理效率和质量,促进和谐医患关系的构建,有着突出的实践应用价值。
Objective To explore the practical ways to deal with medical disputes in hospitals. Methods The data of medical disputes in a hospital from 2013 to 2016 were collected and statistically analyzed. The discrepancies in the rate of dispute resolution and the resolution of disputes before and after the medical malpractice treatment were compared. Results The hospital improved the dispute resolution rate to a great extent after regulating the medical dispute resolution process, reducing the duration of the dispute resolution. The difference was statistically significant (P <0.05). Conclusion It is of great practical value to standardize the treatment path of medical disputes and adhere to the patient-centered medical dispute resolution support system to effectively improve the efficiency and quality of medical dispute resolution and to promote the construction of harmonious doctor-patient relationship.