论文部分内容阅读
一年一度的哈洽会即将召开,全国乃至各国友人纷纷而来,给美丽的冰城增加了浓浓的文化、商业气息,作为哈尔滨的服务窗口公交战线上的二十七路车队,以崭新的面貌,优质服务,迎接哈洽会的到来,用他们的热情运营,为家乡哈尔滨添光加彩。为了迎接哈洽会,二十七车队在队长张良栋的带领下对全车队的车容车貌、乘务员的文明用语进行了全面督查。他们保持“安全第一,乘客至上,以优质服务为宗旨,强素质,严要求,对司乘人员进行规范化素质教育,提高乘务员的业务水平和道德修养,同时号召司乘
The annual Harbin Fair will be held soon, and friends from all over the country and even all over the world come in one after another, adding a thick cultural and commercial atmosphere to the beautiful ice city. As a 27-bus fleet on the bus service window of Harbin, The appearance, quality service, to meet the arrival of Harbin Fair, with their enthusiasm for the operation, add color for the hometown of Harbin Tengguang. In order to meet the Harbin Fair, Twenty-seven teams under the leadership of Captain Zhang Liangdong car appearance, the crew’s civilized terms a comprehensive inspection. They maintain the principle of ”safety first, passengers first, quality service, strong quality and strict requirements, carry out standardized quality education for officers and staffs, improve service level and moral training of crew members,