本文报道了三门峡市自开设心理咨询热线电话以来的情况,发现求询电话不仅有地区经济和文化的差别,在求询者的年龄、性别等方面均有差别。但在常见求询问题上相似,提示电话咨询问题类别是一定共性,服务是面向有一定文化程度的人群,且以青年人居多。电话咨询在利用电话进行心理社会干预方面起到了积极的作用。 This paper reports the situation of Sanmenxia since the establishment of psychological counseling hotline and found that the telephone inquiries not only have regional economic and cultural differences, but also have differences in the age and sex of the inquirers. However, the common inquiry questions are similar, suggesting that the telephone counseling category is a certain commonalities, the service is oriented to people with a certain degree of education, and the majority of young people. Telephone counseling has played a positive role in the use of telephony for psychosocial intervention.