随着我国改革开放的不断深入,以及恢复关贸总协定缔约国地位工作的进展,产品质量和企业质量管理与世界接轨已是大势所趋。特别是地区集团化经济的异军突起,使贸易竞争日益激烈,各国政府和出口企业纷纷意识到提高产品质量的紧迫感和危机感。市场竞争,不只是产品的竟争、价值的竞争,主要是质量的竞争、管理的竞争。现代质量管理一个重要原则,就是要以最佳质量成本生产满足顾客要求或符合质量标准的产品。当全面质量管理(东方称TQC,西方称TQM)在世界范围内得到越来越广泛应用和发 With the continuous deepening of China’s reform and opening up, as well as the restoration of the status of the GATT status, product quality and enterprise quality management are in line with the world. In particular, the sudden rise of the regional group economy has made the trade competition increasingly fierce. Governments and export companies in various countries are aware of the sense of urgency and sense of crisis in improving product quality. Market competition is not only competition of products and competition of value, but is mainly the competition of quality and management. An important principle of modern quality management is to produce products that meet customer requirements or meet quality standards at the best quality cost. When total quality management (TQC in the East, or TQM in the West) is increasingly used and developed around the world