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背景残障服务的事件管理是健康和残疾领域质量管理关注的焦点。现场员工如何认知、响应和报告残障服务事件将很大程度上影响组织的质量。我们在Pact集团的所有事务必须符合各种诉讼程序、行业标准、内外政策和合同要求,后者为我们的客户支持提供了限制因素和指导方针。对于支持员工和客户的期望,则在《1996年残障服务消费者权利规定之残障专员准则(权利准则)》中有最清晰的表述。该准则详细说明了客户在接受残障服务时的权利,以及提供者在提供服务时的义务。
Background Incident management of disability services is a focus of quality management in the area of health and disability. How site staff recognize, respond to, and report on disability service events will have a significant impact on the quality of the organization. All of our business at Pact Group must meet a wide range of legal procedures, industry standards, internal and external policies and contractual requirements, which provide the constraints and guidelines for our customer support. Expectations for supporting staff and clients are best demonstrated in the Disability Commissioner’s Guidelines (Rights Guidelines) for Disability Services Consumer Rights, 1996. The guidelines detail the rights of clients when they receive a disability service and the obligation of the provider to provide the service.