“海尔真诚到永远”脍灸人口。海尔集团在介绍自身飞速发展的成功经验时,概括为:质量经营以用户需求为方向、以用户满意为目标。海尔成功之道使我们得到启示:追求用户满意是质量永恒的目标。一、质量的概念GB/T 6583—1994《质量管理和质量保 “Haier sincerely forever” motivates the population. When the Haier Group introduced its successful experience of rapid development, it was summarized as follows: Quality management takes the user’s needs as the direction and customer satisfaction as the goal. Haier’s success has given us inspiration: the pursuit of customer satisfaction is the eternal goal of quality. First, the concept of quality GB/T 6583-1994 "quality management and quality assurance