患者就诊,大量的时间要花在排队挂号、候诊、多次划价缴费、取检查结果等环节上[1],据统计,患者在一次医疗过程中,花在排队的时间占总时间的70%左右[2]。检查、检验报告,清单等发放消耗的大量的人力物力,并且容易出现延迟、错拿、漏发、丢失等问题。近50%的受访者希望医院安置自助服务的设备[3]。 Patients, a lot of time spent queuing, waiting for a visit, pay a number of pricing, take the examination results and other aspects [1], according to statistics, patients in a medical process, spend queuing time accounted for 70% of the total time, Around [2]. Inspection, inspection reports, checklists and other consumption of a large number of manpower and material resources, and prone to delay, wrong take, missing, missing and so on. Nearly 50% of respondents hope that hospitals will provide self-service equipment [3].