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本文论述了制造企业提出的远程服务和工程系统的需求以及用于实现这些需求的远程多媒体服务与工程系统的规划设计和实施的构想，同时论述了远程多媒体服务与工程系统将给企业带来的好处。
This paper discusses the requirements of manufacturing enterprises for remote service and engineering systems as well as the concept of planning, design and implementation of remote multimedia services and engineering systems for implementing these requirements. It also discusses how remote multimedia services and engineering systems will bring to enterprises benefit.