优质服务是征管改革的基础,是新征管模式的重要组成部分.优质服务的优劣既关系着税务部门的形象,更关系着税收征管改革的成败.因此,许昌市国家税务局在深化征管改革的过程中,始终把优质服务作为一项重要工作来抓,并取得了初步成效.为进一步推进优质服务,今年3月,市局组织两个工作组对全市优质服务开展情况进行了调查,基本情况如下:一、优质服务取得的成效此次调查采取了实地查看、召集纳税人座谈及“优质服务凋查问卷”等形式.调查结果表明,全市的优质服务活动开展较 Quality service is the basis of the reform of tax collection and management, an important part of the new tax collection and management mode. The quality of service is not only related to the image of the tax department, but also the success or failure of the reform of tax collection and management.Therefore, In the process, always put the quality service as an important task to grasp and achieved initial results.In order to further promote quality service, in March this year, the Municipal Bureau organized two working groups to conduct a survey of the city’s quality service conducted a survey, the basic The situation is as follows: First, the effectiveness of quality service The survey adopted a field view, convened taxpayers to discuss and the “quality of service investigation questionnaire” and other forms.The survey results show that the city’s quality service activities to carry out more