在移动公司所有的渠道网络中,营业厅是最末一个单元,但却与客户的接触最紧密、最直接,营业厅班组成员的所思、所想、所行都直接影响着客户对移动公司以及移动产品的感知。进入21世纪,信息技术日新月异,推动了移动通信产业快速发展,各种新业务、新技术、新需求层出不穷。面对新环 In all the mobile company’s network of channels, the business hall is the last unit, but with the most contact with customers, the most direct, business hall team members think, think and act directly affect the customer to the mobile company As well as the perception of mobile products. In the 21st century, with the ever-changing information technology, the rapid development of the mobile communications industry has been promoted. Various new businesses, new technologies and new needs emerge in an endless stream. Facing the new ring