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2001年3月15日,联想神州数码东芝笔记本事业部宣布:针对其高端机型 Tecra8100H 笔记本电脑,开展“质量承诺”活动。即用户购机15日内如出现质量问题,可免费承换。此时又传来消息——4月2日,东芝在上海开通了“东芝电脑热线”,旨在为用户提供更好、更直接的服务。TCO 此次(Total Cost of Ownership)被提出并重新定义,将成为神州东芝规划整个未来市场的经纬仪。那 TCO 是如何被重新定义的?东芝又将采取什么具体的服务举措?为此,记者近日走访了神州数码东芝笔记本事业部总经理王华茂。
March 15, 2001, Lenovo Digital China Toshiba notebook division announced: for its high-end models Tecra8100H notebook computers, to carry out “quality commitment” activities. That is, the user purchase within 15 days if there is quality problems, free replacement. Then came the news - April 2, Toshiba opened in Shanghai, “Toshiba Computer Hotline”, designed to provide users with better and more direct service. TCO (Total Cost of Ownership) was proposed and redefined, will become Shenzhou Toshiba plan the entire future market theodolite. That TCO is how to be redefined? Toshiba will take what specific service initiatives? To this end, the reporter recently visited Digital China Toshiba notebook general manager Wang Huamao.