在移动互联网时代,金融机构遭遇黑客入侵或其他与客户有关的事件时,应该借用社交媒体第一时间通传消息,向客户辟谣或报告事件进程。最近发生在美国的银行网络中断事件就凸显了及时通报的重要性。近来,当网站问题影响到美国银行的主页时,很多人的第一想法是:“肯定是黑客入侵。”此外,还有人提出,这起事件很可能与黑客活 In the mobile Internet era, when financial institutions encounter hacking or other customer-related incidents, they should borrow social media for the first time to disseminate rumors or report incidents to customers. The recent bank disruption in the United States highlights the importance of timely briefing. Recently, when website issues affected Bank of America’s home page, many people’s first thoughts were: “Certainly a hacking.” In addition, others have suggested that the incident is likely to be associated with hacking