“被退还的产品一直被视为消费产业里的丑小鸭,很不幸的是,在过去数年中,这些丑小鸭像野兔一般迅速增加。那些把退货看做一种负担,或者认为退货虽然不可避免但还是会增加成本的公司,应该改变他们的退货政策,使之成为它们的竞争优势。” “Returned products have long been considered the ugly duckling in the consumer industry and, unfortunately, the ugly ducklings have been increasing rapidly in the past few years, like hares. Those who consider returns as a burden or think that returns are inevitable But companies that still raise costs should change their return policies to make them competitive. ”