虚拟参考咨询业已成为图书馆服务的一个亮点。目前,许多上网图书馆设置了虚拟参考咨询项目,如虚拟参考咨询台、网上咨询、参考咨询等,但实际运行结果不容乐观,术语称谓杂乱,没有统一的名称规范标准,大多数上网图书馆中的虚拟参考咨询服务只是注重计划方案而不是过程,它们更注重创造一个具体的产品或是某项 Virtual reference has become a highlight of library services. At present, many online reference libraries have set up virtual reference projects, such as virtual reference stations, online consultation and reference services. However, the actual operation results are not optimistic. The term appellations are messy. There is no uniform name standard. Most online libraries Of the virtual reference services only focus on planning programs rather than processes, they are more focused on creating a specific product or an item