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对医疗纠纷的接待人员素质提出了具体的要求,分析了来访者的几种常见心理状态并提出对策,论述了医疗纠纷善后处理应注意的几个问题。
The specific requirements for the quality of reception staff of medical disputes have been put forward, several common psychological states of visitors have been analyzed and countermeasures have been proposed, and several issues that should be noted in dealing with the aftermath of medical disputes have been discussed.