英国著名演讲和咨询大师凯文·汤姆森认为:在新世纪,情绪资本将成为每个企业资产负债表上的一项重要资产。而情绪资本的出现打破了以金融资产为重心的传统,使企业资产管理进入一个全新的时期,即除了传统意义上我们所说的那些资源外,员工的情绪也构成了企业的宝贵资源,情绪资本已与知识、智力、专业素质等并驾齐驱,在企业的成就里占据了一席之地。因此辨认员工的情绪,分析影响情绪变化的因素,进而实施有效的员工情绪管理,成为企业培养快乐员工、获得竞争优势的重要管理内容。 Well-known British speaker and consultant Kevin Thomson believes that in the new century, emotional capital will become an important asset of each company’s balance sheet. The emergence of emotional capital broke the tradition of financial assets as the center, so that corporate asset management into a new era, that is, in addition to the traditional resources we said, the staff’s emotions also constitute a valuable resource for enterprises, emotions Capital has gone hand in hand with knowledge, intelligence, professional qualities and so on, occupying a place in the achievements of enterprises. Therefore, identifying employee’s emotions, analyzing the factors that affect the emotional changes, and then implementing effective employee emotion management become the important management contents for enterprises to cultivate happy employees and gain competitive advantages.