一天,上午十点钟左右,一位中年妇女拿着一件上衣来到了广州市振华百货商场。她径直来到商场四楼品牌服装的专柜前,要求售货员给她退换衣服,理由是衣服的袖口上挂了一根细小的线。细心的售货员接过衣服仔细地查看,发现那件衣服已经干洗过,早已改变了衣服的原样儿。于是售货员认真地向顾客解释说:“发生这样的事,我们很抱歉。可是按照商场的规定,卖出去的商品必须在一 One day, around ten o’clock in the morning, a middle-aged woman came to the Zhenhua department store in Guangzhou with a blouse. She went straight to the mall on the fourth floor of the brand clothing counter, requiring the salesperson to give her the clothes on the grounds that the clothing cuffs hung a small line. Careful salesman took the clothes carefully examined and found that the clothes have been dry-cleaned, already changed the clothes of the original child. So the clerk carefully explained to the customer: ”This happens, we are very sorry, but in accordance with the provisions of shopping malls, to sell the goods must be in a