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科学技术的发展与人类文明的进步,伴随着我国市场经济的逐步建立,人们对产品与服务在量与质这两方面产生了新的需求。如何满足迅速变化的市场需要,并在激烈的市场竞争中求得自身的生存空阐,这已成为越来越多的企业所面临的重大课题。不论是发达因家还是发展中国家都已高度认识到产品质量与服务质最的重要性,并且在努力寻找提高产品质量与服务质量的途径,质量已成为企业关注与追求的目标。何谓质量?ISO8402术语定义为:反映实体满足明确或隐含需要能力的
With the development of science and technology and the progress of human civilization, along with the gradual establishment of the market economy in our country, people have had new demands on both quantity and quality of products and services. How to meet the rapidly changing market needs and get their own survival in the fierce market competition, which has become more and more enterprises are facing a major issue. Whether developed or developing countries are highly aware of the importance of product quality and service quality, and strive to find ways to improve product quality and service quality, quality has become the focus of business and the pursuit of the goal. What is quality? ISO8402 term is defined as: reflects the entity to meet the express or implied needs of the ability