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一、引言科学技术情报的交流是科学研究和发展工作的关键。现有的许多经验性的证据说明:一个科研单位的科技情报占有对这个单位的科研能力有很大影响。当前,许多科技情报资料中心都面临着改进服务质量,以适当的形式向科技人员提供情报的任务。这种改进应当建立在对用户需求、用户情报行为过程的了解基础之上。在过去的几年中,我国情报界进行了一些用户调查。但调查对象通常将科技人员作
I. INTRODUCTION The exchange of science and technology information is the key to scientific research and development. The empirical evidence available shows that the possession of scientific and technological intelligence in a research institute has a great influence on the scientific research capabilities of the institute. At present, many SIS centers are faced with the task of improving the quality of service and providing intelligence to science and technology personnel in an appropriate form. This improvement should be based on the understanding of user needs and user intelligence behavior. In the past few years, some intelligence surveys have been conducted by our intelligence community. However, the survey respondents usually made scientific and technical personnel