知识经济时代的确立和发展,给图书馆的服务工作既带来了冲击,也提出了新的要求。从某种意义上来讲,图书馆工作人员的综合素质的高低,决定了服务的水平和质量。一个图书馆的工作搞得好与坏,还直接影响到广大读者对图书馆的认识和利用。为了使读者对图书馆工作人员 The establishment and development of the era of knowledge economy has brought both the service and the library services, but also put forward new requirements. In a sense, the overall quality of library staff determines the level and quality of service. The work of a library made good and bad, but also directly affect the general readers understanding of the library and use. In order to make readers to library staff