一样的消费者不一样的待遇 记者曾经向不少医院院长们提出过这样的问题:什么是医院最应该重视的资源?答案是丰富多彩的:高水平的医生,高精尖的设备,有特色的专科,良好的信誉……说来说去,都离不开医疗技术服务。少有人提及医疗服务的对象:病人。 时下,“顾客永远是对的”、“客户是上帝”的提法已经耳熟能详,有的行业和企业还做得相当到位。 The same treatment for different consumers The reporters have to many hospital chiefs have asked such questions: What is the hospital should pay attention to the resources? The answer is rich and colorful: high-level doctors, sophisticated equipment, there Characteristics of the specialist, a good reputation ... ... to put it another word, are inseparable from the medical and technical services. Few people mentioned the object of medical services: the patient. Now, “the customer is always right,” “customer is God,” the reference has been well understood, some industries and businesses have done quite place.