对话,早已不再是一个陌生的字眼。中美WTO需要谈判,远亲近邻企盼来往,父母孩子间更渴望交流。当理解万岁已成为普通人触手可及的生活理念时,对话实质上褒扬的是一种心心相印的人间亲情。记得十八年前,笔者曾以同样的标题在交大的菁菁校园,抒发过英气勃发的青年学子青春的噪动和渴求被慧眼识真的心曲。岁月荏苒,时光迁徙,企业千禧之年卓尔不群的成长业绩,同样期待飙升管理者与员工之间沟通的亲和魅力。安达信公司前CEO温白克先生率领Unisys扭亏为赢、重露生机的妙诀就印证了这一点:疏解困惑,提升人气。当业界前瞻独到地追求客户关系管理(CRM)的精彩之时,我们企业的老总更应转换视角,洞悉朝夕相处的身边员工的内心世界。愿我们的企业家将善解人 Dialogue is no longer a strange word. The Sino-US WTO needs negotiation, distant relatives look forward to the future, parents and children are more eager to exchange ideas. When it comes to understanding the long live has become the concept of life that ordinary people have at your fingertips, the essence of the dialogue is to compliment the human affection of mutual respect. I remember eighteen years ago, I had the same title in the National Chiao Tung Jingjing campus, expressing the young students of British youthful noises and thirst for wisdom to understand the heart song. Time flies, the migration of time, corporate performance of the extraordinary growth of the new millennium, also expect to surge managers and employees communicate with the affinity and charm. Winbond, the former CEO of Andersen, has led Unisys to turn losses into profit, revealing the vivid tips to confirm this: to ease the confusion and enhance the popularity. When the industry is looking forward to the unique pursuit of customer relationship management (CRM) wonderful time, our business executives should change their perspectives, insight into the daily life of employees around the world. May our entrepreneurs understand each other