我院是一所集医疗、教学、科研及预防、保健为一体的二级甲等综合性医院。近年来,按照卫生部“创优质服务百佳医院”、浙江省卫生厅“创示范文明医院”和金华市卫生局“创优质服务医院”等文件精神,坚持以“服务人民,奉献社会”为宗旨,走内涵建设之路,通过改善就医环境,改进服务态度,提高医疗质量,依法合理收费,走出了一条快速发展的道路,取得了较明显的成效:病人对医院的信任度、满意度有了进一步提高,上级卫生行政部门对我院多次考核结果表明,病人 Our hospital is a secondary A general hospital that integrates medical treatment, teaching, scientific research, prevention, and health care. In recent years, in accordance with the spirit of the document “Creating a Top-Quality Service at the Top 100 Hospitals” of the Ministry of Health, the “Model Civilized Hospital of the Zhejiang Provincial Health Department” and the “Creating a Hospital for Quality Service” of the Jinhua City Health Bureau, the company has consistently adhered to the principle of “serving the people and contributing to society”. Objectives: Take the road of connotation construction, improve the medical environment, improve service attitude, improve the quality of medical care, and collect fees according to law. A rapid development path has been achieved and obvious results have been achieved: Patient’s trust and satisfaction with the hospital To further improve, the results of multiple assessments conducted by superior health administrative departments on our hospital show that patients