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经常有用户反映在办理电信业务时会遭遇不愉快的经历,有的营业人员对用户相互推诿,有的业务处理流程漏洞百出……这让用户对运营商的服务质量产生不满,也对运营商努力多年的服务提升工作打了问号。
Often, some users experience unpleasant experiences in handling telecom business. Some business users push each other and some business processes are flawed. This makes users dissatisfied with the service quality of operators and also makes efforts to operators Years of service enhancements hit the question mark.