一、确定问题是什么。一个习惯不刮胡须,穿着脏衣服的经理人发现同事们总是不愿意和他同乘电梯,他接受顾问的建议找到了问题的所在——他的穿着不受人欢迎,随即他做出了改进,第二天穿着干净的白色衬衫、打着领带整齐地来上班。二、了解问题背后的原因。一个软件部门的员工总是在参加电话会议时迟到,他的主管询问到底是什么原因导致的迟到,他的回答是感觉工作过重,薪水没有体 First, determine what the problem is. One manager, who was not used to being a beard and dressed in dirty clothes, found that colleagues were always reluctant to take the elevator with him. He accepted the consultant’s suggestion to find the problem - his dress was unpopular and he made Improvement, the next day wearing a clean white shirt, a tie neatly to work. Second, understand the reasons behind the problem. Staff in a software department are always late for a conference call. His supervisor asks exactly what caused the late arrival. His answer is that he feels overworked and has no salary