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为持续改善产品质量,提高顾客满意度,正泰电气股份有限公司对外部顾客投诉的关注度不断提高,每年开展第三方满意度调查,并将满意度指标纳入绩效考核。从2012年GIS(气体绝缘金属封闭开关设备)产品外部质量信息统计分析得知,下半年共发生壳体缺陷投诉多起,远大于公司的内部
In order to continuously improve product quality and improve customer satisfaction, Zhengtai Electric Co., Ltd. has continuously increased its attention on external customer complaints, conducted annual third-party satisfaction surveys, and incorporated satisfaction indicators into performance evaluation. From the statistical analysis of the external quality information of GIS (gas-insulated metal-enclosed switchgear) products in 2012, it was learned that a total of shell defect complaints occurred in the second half of the year, much larger than the company’s internal