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能力分配是收益管理中的重要领域。该文研究了收益管理及其在中国社区医院病房管理和医疗服务行业中应用。以医患总收益的最大化为目标,对经典能力分配模型进行了拓展,运用Littlewood规则,建立了病房能力分配的两价格等级模型和针对患者多元化需求的多价格等级模型。将传统的EMSR-a模型拓展为多时间窗口下、考虑有患者康复退房情况的病房分配模型。通过病房问卷调查以及实地数据收集,用该模型分析了清华大学社区医院的病房能力分配,求解了最优的病房保护水平。该模型具有良好的可移植性。
Capacity allocation is an important area of revenue management. This article studies revenue management and its application in ward management and healthcare services in community hospitals in China. With the goal of maximizing the total income of doctors and patients, this paper expands the classical ability allocation model and uses the Littlewood rule to establish a two-price hierarchy model of ward capacity allocation and a multi-price hierarchy model for patient diversification needs. Extend the traditional EMSR-a model to a ward assignment model with multi-time window considering the patient’s check-out condition. Through ward questionnaire survey and field data collection, this model analyzes the ward capacity allocation of community hospitals in Qinghua University, and solves the optimal ward protection level. The model has good portability.