北京理工大学教授郎志正,最近在《中国标准化》1997年第10期上撰文论述现代质量管理的原则。文章回顾了美国著名质量管理专家戴明博士指出的阐述质量管理职责的“戴明14条”,日本著名质量管理专家石川馨博士在阐述日本全公司性质质量管理时提出的7条后,把现代质量管理归结为10条应遵循的原则:1.树立大质量(大Q)观念;2.追求不断地满足顾客、市场和社会的需要;3.以人为本,重视人员的培训教育、参与和激励;4.不 Lang Zhizheng, a professor at Beijing Institute of Technology, recently wrote an article on the principle of modern quality management in “China Standardization” No. 10 of 1997. The article reviews the “Deming Article 14” which expounds the responsibility of quality management pointed out by Dr. Deming, a well-known American quality management expert. Dr. Shi Chuanxin, a famous Japanese quality management expert, elaborates on the seven items proposed by Japan’s company-wide quality management, Quality management is boiled down to 10 principles to be followed: 1. To establish the concept of large-scale (large Q); 2. To continuously meet the needs of customers, markets and society; 3. To be people-oriented, attach importance to personnel training and education, participation and motivation; No