一个质量文化成熟的企业,其组织的质量意识水平、承诺、集体态度和行为应该是明确的,认识也是一致的,并且这种一致性程度会在进一步贯彻质量管理体系过程中日益稳定和提高。这类组织会在接受认证审核中发现认证机构的审核员在常规监督审核中存在“仅停留于鸡毛蒜皮问题上较劲”而感到有些小题大做,对自身已有所觉察的系统性问题却走过了场。这种不满和抱怨现象, A quality of cultural mature enterprises, the organization’s level of quality awareness, commitment, collective attitude and behavior should be clear, understanding is the same, and this degree of consistency in the process of further implementation of the quality management system is increasingly stable and improved. Such organizations will find that the auditor of the certification body has walked past the systemic problems that they themselves have been aware of when they found out that the auditor of the certification body exists in the routine supervision and audit over the issue of “trivial matters” The field. This dissatisfaction and complaint phenomenon,