日前,读到这样一则报道:在美国迪士尼乐园,有位女士带着5岁的小孩为了登上孩子梦想已久的太空穿梭游戏机排了40分钟的长队,却在临上机时被告知小孩年龄太小不能登机。其实,在排队的开始处与中途都有相关告示,只是这位母亲没有注意到而已。服务人员并没有怪罪顾客自己不察,反而把他们带到一旁,亲切地询问了小孩的姓名,不一会儿便拿着一张刚刚填 Recently, read such a story: At Disneyland in the United States, a lady with a 5-year-old child in order to board the children's long-awaited space shuttle game console for a 40-minute long queue, but was on the plane was Tell the child is too young to board. In fact, at the beginning of the line and midway there are related notices, but the mother did not notice it. Service staff did not blame the customers themselves do not look, but took them aside, kindly asked the child's name, and soon took a just fill