门诊输液室是患者进出频繁,病种复杂,工作量繁重的科室,也是护患纠纷的多发场所。本院门诊输液室承担着门诊各科患者的输液、抢救等治疗工作,每天输液约200人次,其中1/3是婴幼儿。2006年1月至2008年12月本院门诊输液室共发生17起护患纠纷,针对其中原因进行分析,并采取有效的防 Outpatient infusion room is out of patients frequently, the complexity of the disease, the heavy workload of the department, but also the frequent occurrence of nurse-patient disputes. Hospital outpatient infusion room for each patient outpatient infusion, rescue and other treatment, infusion of about 200 people per day, of which 1/3 of infants and young children. From January 2006 to December 2008, a total of 17 nurse-patient disputes occurred in outpatient infusion rooms in our hospital. According to the analysis of the causes and effective prevention