“96%不满意的顾客根本不会提出抱怨,因为他们会直接停止交易,将生意转给别人做。剩下的40%,会提出抱怨的的那些顾客,才是你最忠实的顾客。”以上这个研究调查结果,是华盛顿技术支持研究计划的研究数字。这个发人深省的数字,带给我们一些不同的想法。 “Ninety-six percent of dissatisfied customers do not complain at all because they stop trading directly and transfer business to others, and the remaining 40% of those who complain will be your most loyal customers. ”The above findings of the study, is the study of technical support research program in Washington. This thought-provoking figure gives us some different ideas.