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对于餐饮、旅馆、百货商店和文化娱乐等公共场所的经营者来说,无不希望顾客盈门,生意兴隆,对于消费者来说,喜欢光顾的是一个舒适、高雅而具有安全感的休闲环境。 什么是消费者的安全感?除了货真价实、服务周到,还要有完善的设施、良好的环境,没有任何可能受到损害的危险气氛。不论在法律还是在社会责任方面,公共场所的经营者对顾客的安全负不可推卸的责任,如果顾客由于意外事故受到伤害,公共场所的经营者就要负有民事赔偿责任。如果经营者违反有关法规并造成严重伤害后果的,经营者还要负法律责任。
For restaurants, hotels, department stores and cultural and entertainment and other public places operators, all want all customers door, business is booming, for consumers, like to patronize is a comfortable, elegant and safe environment for leisure. What is the consumer’s sense of security? In addition to genuine, courteous service, but also have good facilities, a good environment, there is no danger of any possible damage. Whether in the law or in social responsibility, the operators of public places can not shirk the responsibility of customer safety. If customers are harmed by accidents, the operators of public places should bear civil liability. If the operator violates the relevant laws and regulations and cause serious consequences of harm, the operator also bear legal responsibility.