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高校图书馆作为信息服务机构,履行着信息服务和教育的职能。在与读者的供需关系中服务的主体是读者,客体是图书馆。客体必须依从主体,并适应主体的需要,这是一个不可逾越的法则。为了从读者角度管理、监控、评价图书馆的服务,发现图书馆服务状况与读者期望值之间的差距,确定图书馆服务的发展重心和急需改进的领域,我们采用调查问卷的方式,于2012年在我校本科生中开展了一次读者调查,其目的主要在于了解读者对图书馆的使用情况和满意程度,通过
As an information service institution, university library fulfills the function of information service and education. In the relationship between supply and demand with the reader is the main service reader, the object is the library. The object must obey the subject and meet the needs of the subject, which is an insurmountable law. In order to manage, monitor and evaluate the service of the library from the readers’ point of view, discover the gap between the service status of the library and the expectation of readers, and determine the development center of library services and areas that need improvement urgently, we adopt the questionnaire method in 2012 In my school undergraduates conducted a reader survey, the main purpose is to understand the reader’s use of the library and satisfaction, through