服务形象与企业效益邓春生目前，有些同志认为：服务形象好不好，用户同样要来使用邮电业务，邮电企业一样会取得良好的经济效益，何必花那么大力气、费那么多精力改善服务形象。笔者认为，这种认识是错误的、不全面的，没有辩证地看待服务形象与企业效益之间的关系。邮电... Service Image and Business Benefits At present, some comrades think that if the service image is good or not, users also need to use the postal and telecommunications businesses as well as the postal and telecommunications enterprises to achieve good economic benefits. Why should they spend so much energy and improve their service image? The author believes that this understanding is wrong, not comprehensive, there is no dialectical view of the relationship between service image and the effectiveness of enterprises. Post and Telecommunications ...