所谓沟通,就是人们通过语言、书信、信号、电讯等方式传达思想或同周围环境进行信息互换的一个多元化过程。沟通既是一门科学,更是一门艺术。在现代社会,无论是一个群体、还是一个企业(部门),团队建设已成为所有工作的重中之重,而沟通在团队建设中的重要性正日益凸显。沟通是一 The so-called communication is a diversified process in which people exchange ideas or exchange information with the surrounding environment through languages, letters, signals, and telecommunications. Communication is both a science and an art. In modern society, whether it is a group or a company (department), team building has become the most important task of all work, and the importance of communication in team building is increasingly prominent. Communication is a