2009年第四季度美国顾客满意度指数(ACSI)显示,人们对在美国境内购买的商品和服务的满意度持续坚挺.只比上一季度微跌0.1%,达到75.9分,远远高于经济衰退前的满意度,也略高于2008年同期。领导调查测算ACSI的是《满意的顾客:买家偏好之战中的赢家与输家》一书的作者科罗斯·费耐尔教授,他说:“只要失业率仍然居高而信贷依旧紧缩,就很难 The fourth quarter of 2009, the United States Customer Satisfaction Index (ACSI) shows that people satisfaction with the purchase of goods and services in the United States continued strong, only a slight decline of 0.1% over the previous quarter, reaching 75.9 points, much higher than the economy Satisfaction before the recession was also slightly higher than the same period in 2008. The leader survey calculates that ACSI is Professor Corus Fellier, author of ”Satisfied Customers: Winners and losers in the buyer’s favorite battle.“ ”As long as unemployment remains high and credit remains tight, It is difficult