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文章分析了公共图书馆引入ISO9000质量管理体系的可行性和必要性,探讨了建立公共图书馆质量管理体系的工作原则和步骤,并就其对公共图书馆管理和服务起的积极作用作了分析。
The article analyzes the feasibility and necessity of public library introducing ISO9000 quality management system, discusses the working principles and steps of establishing public library quality management system, and analyzes its positive role in public library management and service .