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对服务瑕疵若处理不当,将是危机;若处理得当,将是巩固与 VIP 客户业已建立起来的合作关系的良机。在企业的价值客户中,往往极少数的客户创造了企业最大份额的利润.这类客户被称为关键客户.或VIP客户。如何服务和维护好
Improper handling of service flaws will be a crisis; if done properly, it will be an opportunity to consolidate the already established partnership with VIP clients. In the enterprise value customers, often a very small number of customers to create the largest share of corporate profits such customers are called key customers. Or VIP customers. How to serve and maintain well