近些年,许多单位尤其是窗口单位,以较高的标准向社会提出若干具体的服务承诺,并且在实施中雷厉风行,在社会上引起积极的反响。然而,面对五花八门的服务承诺,人们又不免有些疑虑。有些单位、部门明明是自己份内的职责,本应如此,偏要说成 In recent years, many units, especially the Window Units, have put forward a number of specific service pledges to the community at a higher standard and are vigorous and resolute in their implementation, arousing positive repercussions in society. However, in the face of a wide range of service commitments, people are inevitably some doubts. Some units and departments are clearly responsible for their own duties. This should be the case